Shipping policy

Last updated: October 24, 2026

Where we ship

We ship to addresses in Canada and the United States. Some items ship to Canada only; these aren't shown in our US store.

How long it takes

Your order ships from one of our international suppliers' warehouses. Processing usually takes 1–3 business days and tracked delivery usually takes 1–3 weeks, so please plan on 2–5 weeks in total. These are estimates, not guarantees; carrier and customs delays are sometimes outside our control.

Holiday orders

Order by Sunday, December 20 for the best chance of holiday delivery. Arrival before December 25 isn't guaranteed. The earlier you order, the better the chance it arrives in time.

Shipping cost

Destination	Order subtotal	Shipping
Canada	Under CA$55	CA$11.99
Canada	CA$55 and up	Free
United States	Under US$40	US$9.99
United States	US$40 and up	Free

The shipping cost is shown at checkout before you pay. Items in one order may arrive in separate parcels at no extra cost.

Import fees and taxes

Orders ship from our international supplier. In rare cases your local carrier or customs may charge import fees or taxes on delivery; these are the customer's responsibility. If you're asked to pay something at the door and aren't sure why, contact us and we'll help where we can.

Tracking

You'll get a tracking link by email when your order ships. Tracking can take a few days to show movement once the parcel leaves the warehouse.

Addresses

Please check your shipping address at checkout. If it's wrong, email us as soon as possible; we can fix it only if the order hasn't shipped yet. We can't be responsible for parcels sent to an address entered incorrectly, but we'll do our best to help.

Late or lost parcels

If your order hasn't arrived 30 days after the latest estimated delivery date, you can cancel it for a full refund. If tracking hasn't updated for 15 days, contact us and we'll investigate and reship or refund. See our Refund Policy for details.