Where do the products come from?
From our international supplier's warehouses, mostly in China, which is how we keep prices low.
When will my order arrive? Will it be here by Christmas?
Plan on 2–5 weeks in total: 1–3 business days to process, then 1–3 weeks of tracked shipping. For the holidays, order by December 20 for the best chance of arrival by December 25, but that date isn't guaranteed. Earlier is better. See Shipping & Delivery for details.
How much is shipping?
Free on Canadian orders of CA$55 or more and US orders of US$40 or more. Otherwise CA$11.99 in Canada and US$9.99 in the US.
Is there a deal for buying several?
From November 1: add 5 or more items from our Fill a Stocking collection and 15% comes off those items automatically at checkout. It doesn't combine with other discounts.
Will I pay import fees?
Possibly. In Canada, Canada Post or the courier may collect GST/HST, any duty and a handling fee at delivery, most often on parcels over CA$20. In the US, customs or your carrier may charge import fees on some shipments. These are the customer's responsibility. See Shipping & Delivery.
Can I return something?
If an item arrives damaged, defective or wrong, email us a photo within 30 days of delivery and we'll send a replacement or a refund; you don't need to send it back. Because these are low-cost items shipped from overseas, we don't accept change-of-mind returns. See Returns & Refunds.
Can I send it straight to someone else?
Yes. Enter their address at checkout.
Do items come gift-wrapped?
No. They come in protective packaging, ready for you to wrap or drop in a stocking.
Are the toys safe for babies?
No. Our fidgets, puzzles and games aren't for children under 3 because they contain small parts.
Why can't I order some kids' items to the US?
Some kids' items currently ship to Canada only, so they aren't shown in our US store.
How do I contact you?
Email hello@stockingstash.com or use our Contact page. We aim to reply within 1 business day.