Refund policy

Last updated: October 24, 2026

We want every stocking to be a happy one. Here's how refunds and replacements work.

Damaged, defective or wrong item

Email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or a refund, whichever you prefer. You don't need to send anything back.

Change of mind

Because these are low-cost items shipped from overseas, we don't accept change-of-mind returns or exchanges.

Cancelling an order

If you change your mind before your order ships, email us right away and we'll cancel it for a full refund if it hasn't been sent to the supplier yet. Once an order has shipped, it can't be cancelled except as described below.

Late orders

If your order hasn't arrived 30 days after the latest estimated delivery date, you can cancel it for a full refund, including shipping.

Lost parcels

If tracking hasn't updated for 15 days, contact us and we'll investigate and reship or refund.

Holiday timing

We don't guarantee delivery before December 25, so a parcel arriving after Christmas isn't eligible for a refund unless it is also past the late-order window above.

How refunds are paid

Refunds go back to your original payment method. We'll confirm by email when it's issued; your bank or card provider may take 5–10 business days to show it. A refund for a damaged, defective, wrong, late or lost item includes the shipping you paid for that item.

Your legal rights

This policy doesn't limit any rights you have under the consumer protection laws of your province, territory or state, including rights for goods that are defective, not as described or not delivered on time.