Shipping & Delivery

Where we ship

Canada and the United States. Some items ship to Canada only; these aren't shown in our US store.

How long it takes

Orders ship from our international supplier's warehouse. Processing usually takes 1–3 business days and tracked delivery usually takes 1–3 weeks, so plan on 2–5 weeks in total.

Holiday orders

Order by Sunday, December 20 for the best chance of holiday delivery. Arrival before December 25 isn't guaranteed. Orders placed earlier have a better chance of arriving in time, so we recommend ordering as early as you can.

Shipping cost

Import fees and taxes

Orders ship from our international supplier, and import duties and taxes are not prepaid on every shipment.

• Canada: parcels are usually sent without duties or taxes prepaid. Canada Post or the courier may collect GST/HST, any import duty and a handling fee at delivery, most often on parcels valued over CA$20.
• United States: depending on the shipment, your carrier or customs may charge import duties or fees on delivery.

Any import fees or taxes charged at delivery are the customer's responsibility. If you're asked to pay something at the door and aren't sure why, contact us and we'll help where we can.

Tracking

You'll get a tracking link by email when your order ships. Items in one order may arrive in separate parcels at no extra cost.

Address changes

Please check your address at checkout. If it's wrong, email us as soon as possible; we can fix it only if the order hasn't shipped yet.

Late or lost parcels

If your order hasn't arrived 30 days after the latest estimated delivery date, you can cancel for a full refund. If tracking hasn't updated for 15 days, contact us and we'll investigate and reship or refund.

Returns and questions

We replace or refund damaged, defective, wrong, late or lost items (see Returns & Refunds). We don't accept change-of-mind returns. Questions? Email hello@stockingstash.com.