- Damaged, defective or wrong item? Email us within 30 days of delivery with a photo and we'll send a replacement or a refund. You don't need to send anything back.
- Change of mind: because these are low-cost items shipped from overseas, we don't accept change-of-mind returns.
- Late orders: if your order hasn't arrived 30 days after the latest estimated delivery date, you can cancel for a full refund.
- Lost parcels: if tracking hasn't updated for 15 days, contact us and we'll investigate and reship or refund.
- Holiday timing: we don't guarantee delivery before December 25, so a parcel arriving after Christmas isn't eligible for a refund unless it is also past the late-order window above.
- Cancelling before it ships: email us right away and we'll cancel for a full refund if the order hasn't been sent to our supplier yet.
- How refunds are paid: refunds go back to your original payment method and can take 5–10 business days to show. Refunds for damaged, defective, wrong, late or lost items include the shipping you paid for that item.
This doesn't limit any rights you have under the consumer protection laws where you live.
To make a claim or ask a question, email hello@stockingstash.com with your order number (and a photo for damaged, defective or wrong items).